Privacy Policy

Effective Date: 01-July-2026

At TheStylishGem, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use www.thestylishgem.com, create an account, place an order, or use our WhatsApp-based login and communication features.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal and Account Information

  • Name
  • Mobile/WhatsApp number
  • Email address, where provided
  • Shipping and billing address
  • Account and order information

WhatsApp Login and Verification Information

If you choose to log in or access your account using WhatsApp:

  • We collect your mobile number to identify your account.
  • We may send a one-time verification code (OTP) to your WhatsApp number for authentication.
  • We process information necessary to verify your identity and securely log you into your TheStylishGem account.
  • WhatsApp is used as the communication channel for delivering the OTP and, where you have opted in, promotional communications.

Order and Transaction Information

  • Products purchased
  • Order number
  • Order amount
  • Order status
  • Shipping and delivery information
  • Refund information, where applicable

Payment details may be processed by our payment service providers. We do not intend to store complete payment-card information on our website.

Browsing and Technical Information

We may collect information such as:

  • IP address
  • Browser and device information
  • Cookies
  • Pages visited
  • Website interactions
  • Analytics and performance information

This information helps us maintain, secure, and improve our website and services.

2. How We Use Your Information

We may use your information for the following purposes:

  • To create and manage your TheStylishGem account.
  • To authenticate your account using WhatsApp OTP.
  • To process and fulfil your orders.
  • To arrange shipping and delivery.
  • To process refunds and resolve order-related issues.
  • To provide customer support.
  • To communicate important information about your account or orders.
  • To detect and prevent fraud, misuse, and unauthorized access.
  • To improve our website, products, services, and customer experience.
  • To send promotional offers, new collection announcements, and other marketing communications where you have opted in to receive them.

3. WhatsApp Communications and Marketing Consent

TheStylishGem may use WhatsApp to provide account authentication and customer communications.

When you use WhatsApp OTP login, your mobile/WhatsApp number is used to send the verification code required to authenticate your account.

During the login process, you may also be shown an option such as:

“Notify me about new collections, offers & updates on WhatsApp”

If you choose to receive promotional communications, we may use your WhatsApp number to send:

  • New collection announcements
  • Special offers and promotions
  • Discount or promotional information
  • Product and campaign updates
  • Other marketing communications from TheStylishGem

Marketing communications are separate from necessary account authentication and transactional communications.

You may withdraw your marketing consent or opt out of promotional WhatsApp communications at any time.

Opting out of marketing communications will not prevent us from sending essential communications related to your account, orders, transactions, refunds, or other services where such communication is necessary.

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business and provide our services, including:

  • Payment processors
  • Shipping and logistics partners
  • Website hosting and technology providers
  • Analytics and performance service providers
  • Communication and messaging service providers
  • Service providers supporting customer communications and account authentication

For WhatsApp-based authentication and communications, your relevant information may be processed through Meta/WhatsApp services as necessary to provide the requested functionality.

We may also disclose information where required by applicable law, legal process, or to protect our rights, customers, website, or business.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep the website functioning properly.
  • Remember preferences.
  • Improve navigation and user experience.
  • Understand website usage and performance.
  • Analyze traffic and interactions.
  • Improve our products and services.

You can manage or disable cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Maintaining customer accounts
  • Processing orders and transactions
  • Providing customer support
  • Meeting legal, accounting, and regulatory requirements
  • Resolving disputes
  • Preventing fraud and misuse
  • Maintaining necessary business records

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

8. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to personal information we hold about you.
  • Request correction or updating of inaccurate information.
  • Request deletion of your information, subject to applicable legal requirements.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional or marketing communications.
  • Request information about how your personal information is processed.

You can contact us to exercise applicable privacy rights or to withdraw marketing consent.

9. Marketing Opt-Out

You can stop receiving promotional WhatsApp communications from TheStylishGem at any time.

You may:

  • Uncheck the marketing/WhatsApp updates option when it is presented to you.
  • Use an available unsubscribe/opt-out mechanism in a promotional communication.
  • Contact us directly and request that promotional communications be stopped.

Stopping promotional communications does not necessarily stop essential service-related communications, such as order, delivery, refund, account, or authentication messages.

10. Children’s Privacy

Our website and services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Third-Party Services

Our website may use third-party services for purposes such as:

  • Payment processing
  • Shipping and delivery
  • Website hosting
  • Analytics
  • Website security
  • Customer communications
  • WhatsApp authentication and messaging

These services may process information according to their own applicable privacy policies and terms.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, the updated version will be published on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy choices, please contact us:

TheStylishGem

Email: contact@thestylishgem.com

Website: www.thestylishgem.com